Snapshot for the basis of the 2 button ranking:
Pho Hoa, 3000 Central Ave, Ste 1, Charlotte, NC 28205menu options – this had THE BEST menu – it had pictures AND descriptions, was easy to navigate and the prices were just right (everything less than $10) quality of food –seemed fresh, looked fresh, tasted fresh presentation– plates looked nice end to end experience/ value and service – we loved the no frills, fast, efficient service. we had drink and summer rolls within five minutes of sitting down. Entrees came shortly thereafter What would have made this a four button? We each had Pho and both agreed it wasn’t missing the usual pizzazz that pho typically has. It was a very bland, somewhat flavor neutral pho. Our favorite phos are rich in a wide variety of flavors and this was weak compared to what we expect from pho. The summer rolls were perfectly delicious and the GutBandit ordered Vietnamese Milk Coffee, which was truly wonderful. It was gritty, dark yet sweet.
So at this point, something really strange happened. We both unpeeled wooden chopsticks from paper covering. I took my first bite and swore that the chopsticks tasted like bleach. A server noticed us talking about it (Doug agreed) and then brought us wooden chopsticks. Luckily, the wooden chopsticks didn’t taste like bleach, but it was a rather disgusting experience. Does that mean that the plastic chopsticks are cleaned and reused? Is there an entire industry around this? We sucked it up and continued eating.
Our start to finish experience was great – good coffee, summer rolls, service, the soup was okay, not horrible. We forgot about the bleach chopsticks.
On the way out, Doug used the bathroom and conducted an inspection. I know this is a blog for eaters, but Doug and I have this theory that if the bathrooms in a restaurant aren’t clean, it exemplifies a larger problem. At this point, we should’ve known what was about to come…We paid our bill at the register and noticed a 92.0 Sanitation ranking (which is the lowest we have both ever seen). Within 24 hours, Doug and I were both sick. Doug has been here many times and some good friends come here quite often, neither have had a poor experience. We both vow to never return. If we hadn’t gotten sick, we may have come here quite often.